Run an AI campaign that drafts straight from a knowledge base

Your AI campaigns can now draft straight from a knowledge base on their own — no separate written prompt required. If a knowledge base already holds what you want to say, that alone is now enough for the campaign to reach launch-ready.

What changed

Until now, an AI or default campaign that relied only on a selected knowledge base for its drafting was read as missing a drafting source. Even when the campaign was fully set up and the knowledge base was clearly chosen, the launch check treated the written-prompt path as the only real source of instructions. The result was a campaign that looked complete but could never tip over into launch-ready — a frustrating dead end with no obvious cause, because nothing on the screen was actually missing.

Now an enabled knowledge-base tool with one or more knowledge bases selected counts as a valid drafting source for AI mode on its own. It stands alongside the existing written-prompt path rather than behind it. You can give the AI a written prompt, point it at a knowledge base, or do both — and as long as at least one of those is in place, the drafting-source requirement is satisfied and the campaign can go launch-ready.

This change is limited to campaigns where the AI writes the message. Template-mode campaigns, where you supply the copy yourself, behave exactly as before.

How to use it

1. Open the campaign you want the AI to write, and confirm it's set to AI (or default) drafting rather than templates.
2. Enable the knowledge-base tool for that campaign.
3. Select one or more knowledge bases you want the AI to draft from.
4. Leave the written prompt empty if you want the knowledge base to do all the work — or add a written prompt as well to steer tone, length, and structure on top of it.
5. Review the campaign's launch readiness. With a knowledge base selected, the drafting-source requirement now clears, and you can move the campaign to launch-ready and start sending.

Why it matters

The knowledge base is usually where your best raw material already lives: product details, positioning, proof points, and the answers to the objections you hear most. Being forced to copy all of that into a separate written prompt just to satisfy a check was pure busywork — and the old behavior went further than busywork, quietly blocking a campaign that was genuinely ready to run.

Now the setup you'd expect to work simply works. Point the AI at the right knowledge base, leave the prompt empty if you like, and the campaign reaches launch-ready on the strength of that source alone. And because both paths still coexist, you stay in full control: start from the knowledge base when it's comprehensive, then layer a written prompt the moment you want a specific angle for a particular segment — without ever tripping the launch-readiness check again. Fewer dead ends, less duplicated effort, and a faster path from a well-built knowledge base to live outreach.