285+ Términos de ventas, claros y precisos
Cada término sobre el que funciona tu SDR con IA: email en frío, calentamiento de email, entregabilidad, tasa de respuesta, bucle del SDR, agendamiento de reuniones. Aprende el vocabulario y luego ponlo a trabajar automáticamente con FirstSales. 87% de entrega en bandeja de entrada, desde $29/mes.
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80/20 Rule (Pareto Principle)
80% of results come from 20% of efforts. In sales, 20% of reps often generate 80% of revenue.
Ver guía completaA
A/B Testing
Testing two versions of an email, subject line, or landing page to see which performs better.
Ver guía completaABC (Always Be Closing)
Traditional sales mindset focused solely on closing deals. Modern approach: Always Be Connecting.
Ver guía completaABM (Account-Based Marketing)
Marketing strategy treating individual accounts as markets. Highly personalized campaigns for high-value targets.
Ver guía completaABS (Account-Based Selling)
Sales approach targeting specific high-value accounts with personalized outreach. Inverts traditional funnel.
Ver guía completaAccount
Customer or prospect record containing purchase history, interactions, and contact information.
Ver guía completaAccount Executive (AE)
Sales role responsible for closing deals and managing customer relationships post-sale.
Ver guía completaACV (Annual Contract Value)
Average revenue per customer contract over one year. Key metric for SaaS businesses.
Ver guía completaActivation Rate
Percentage of users who complete a key action indicating product value. Critical for product-led growth.
Ver guía completaActivity-Based Selling
Sales strategy focusing on defined actions that lead to sales, not just results.
Ver guía completaAIDA
Attention, Interest, Desire, Action. Classic sales framework describing buyer journey stages.
Ver guía completaAI Sales Agent
Software using artificial intelligence to automate sales tasks like research, sequencing, and qualification.
Ver guía completaAnnual Recurring Revenue (ARR)
Predictable yearly revenue from subscriptions. Essential SaaS metric for forecasting and planning.
Ver guía completaAppointment Setting
Process of scheduling qualified meetings between prospects and sales reps.
Ver guía completaARR Churn
Annual recurring revenue lost from cancellations and downgrades. Key retention metric.
Ver guía completaASP (Average Selling Price)
Mean price at which a product or service is sold. Helps with revenue forecasting.
Ver guía completaAutomated Email Warm-Up
Software gradually building sender reputation by mimicking human email behavior over 21 days.
Ver guía completaAverage Deal Size
Mean value of closed-won opportunities. Indicates target customer profile and sales strategy.
Ver guía completaAverage Reply Time
Mean time between prospect receiving email and responding. Faster indicates higher urgency.
Ver guía completaAverage Sales Cycle
Mean time from first contact to closed deal. Varies by deal size and complexity.
Ver guía completaAwareness Stage
Top-of-funnel stage where prospects recognize they have a problem or need.
Ver guía completaB
B2B (Business to Business)
Transactions between two businesses, not between business and consumer.
Ver guía completaBacklink Outreach
Cold email strategy targeting websites for link-building opportunities.
Ver guía completaBad Lead
Prospect unlikely to convert due to budget, authority, need, or timing misalignment.
Ver guía completaBANT
Budget, Authority, Need, Timeline. Classic qualification framework for lead scoring.
Ver guía completaBDR (Business Development Representative)
Sales role focused on generating qualified leads through outbound prospecting.
Ver guía completaBlacklist
Database of email addresses, domains, or IPs flagged for spam. Kills deliverability.
Ver guía completaBlocklist
Similar to blacklist. Prevents emails from specific senders reaching inboxes.
Ver guía completaBOFU (Bottom of Funnel)
Final sales stage where prospects evaluate solutions before purchasing.
Ver guía completaBounce Rate (Email)
Percentage of emails that fail to deliver. Keep below 2% for good deliverability.
Ver guía completaBrand Radar
Tools tracking brand visibility and mentions across LLMs and AI platforms.
Ver guía completaBusiness Development
Process of creating long-term value through customers, markets, and relationships.
Ver guía completaBuyer Persona
Semi-fictional representation of ideal customer based on research and data.
Ver guía completaBuying Process
Series of steps organizations follow when making purchasing decisions.
Ver guía completaC
CAC (Customer Acquisition Cost)
Total sales and marketing spend divided by new customers. Lower is better.
Ver guía completaCall-to-Action (CTA)
Specific action you want prospect to take. Clear CTA improves conversion.
Ver guía completaCAN-SPAM Act
US law regulating commercial email. Requires opt-out mechanism and sender identification.
Ver guía completaChampion
Internal advocate who promotes your solution within prospect's organization.
Ver guía completaChallenger Sale
Sales methodology teaching prospects new perspectives. Teach, Tailor, Take Control.
Ver guía completaChurn Rate
Percentage of customers who stop using product over period. Critical retention metric.
Ver guía completaClickthrough Rate (CTR)
Percentage of email recipients who click on links. Indicates engagement level.
Ver guía completaClosed-Lost
Deal that didn't result in sale. Tracking reasons helps improve strategy.
Ver guía completaClosed-Won
Successfully completed sale. Deal moved to customer success or onboarding.
Ver guía completaClosing Ratio
Percentage of opportunities that close as won deals. Key performance indicator.
Ver guía completaCold Call
Phone outreach to prospect with no prior relationship. Still effective in 2026.
Ver guía completaCold Email
Unsolicited email to prospect with no prior relationship. Works when done right.
Ver guía completaCold Email Deliverability
Ability of cold emails to reach primary inbox, not spam. 87% is excellent.
Ver guía completaCold Email Infrastructure
Technical setup including domains, authentication, warm-up, and monitoring.
Ver guía completaCold Email Sequence
Series of automated follow-up emails sent over time. 3-7 touches optimal.
Ver guía completaCold Email Subject Line
Text appearing in inbox preview. 1-5 words for mobile, 6-10 for desktop.
Ver guía completaCompetitive Displacement
Strategy targeting prospects using competitor solutions. Requires gap analysis.
Ver guía completaCompliance (Email)
Adherence to email regulations like CAN-SPAM, GDPR, CASL. Non-negotiable.
Ver guía completaConversion Rate
Percentage of leads advancing to next funnel stage. Track at each transition.
Ver guía completaCRM (Customer Relationship Management)
Software centralizing customer data, interactions, and pipeline management.
Ver guía completaCross-Sell
Selling additional products to existing customers. Easier than new acquisition.
Ver guía completaCSM (Customer Success Manager)
Role ensuring customers achieve desired outcomes with product.
Ver guía completaCustom Domain
Unique domain separate from primary domain. Protects main domain reputation.
Ver guía completaD
Dark Funnel
Buyer research happening outside tracked channels. LinkedIn, podcasts, communities.
Ver guía completaData Enrichment
Adding firmographic and contact data to leads. Improves targeting and personalization.
Ver guía completaData Validation
Verifying email addresses are valid before sending. Reduces bounce rates.
Ver guía completaDeal Velocity
Speed at which deals move through pipeline. Faster indicates better fit.
Ver guía completaDeliverability Rate
Emails delivered divided by emails sent. Different from inbox placement.
Ver guía completaDemand Generation
Creating interest and awareness for products. Feeds top of funnel.
Ver guía completaDiscovery Call
Initial conversation uncovering prospect's needs, pain points, and fit.
Ver guía completaDiscovery Phase
Sales stage focused on understanding prospect's situation and requirements.
Ver guía completaDKIM (DomainKeys Identified Mail)
Email authentication protocol verifying sender legitimacy. Required for deliverability.
Ver guía completaDMARC
Domain-based Message Authentication. Tells receiving servers how to handle failed authentication.
Ver guía completaDomain Authority
Sender reputation score assigned by email providers. Higher = better inbox placement.
Ver guía completaDomain Reputation
How email providers view your domain based on sending behavior and engagement.
Ver guía completaDomain Warm-Up
Gradually building new domain's reputation over 21 days. Critical first step.
Ver guía completaDrip Campaign
Automated email sequence sent over time based on triggers or schedules.
Ver guía completaDynamic Content
Email content changing based on recipient data. Advanced personalization.
Ver guía completaE
Elevator Pitch
30-second summary of value proposition. Clear, compelling, memorable.
Ver guía completaEmail Authentication
SPF, DKIM, DMARC setup proving you're legitimate sender. Non-negotiable.
Ver guía completaEmail Bounces
Failed email deliveries. Hard bounces permanent, soft bounces temporary.
Ver guía completaEmail Cadence
Timing and frequency of emails in sequence. Impacts engagement and deliverability.
Ver guía completaEmail Campaign
Coordinated series of emails targeting specific audience with clear goal.
Ver guía completaEmail Engagement
Opens, clicks, replies indicating recipient interest. Critical for deliverability.
Ver guía completaEmail Frequency
How often emails are sent over period. Too high triggers spam filters.
Ver guía completaEmail List Cleaning
Removing invalid emails, spam traps, and dead accounts before sending.
Ver guía completaEmail Open Rate
Percentage of recipients opening email. 40%+ excellent for cold email.
Ver guía completaEmail Personalization
Customizing email content based on recipient data. Beyond {{firstName}}.
Ver guía completaEmail Sequence
Series of emails sent in specific order over time. Foundation of outbound.
Ver guía completaESP (Email Service Provider)
Platform managing email delivery. Gmail and Outlook preferred for cold email.
Ver guía completaF
FAB (Features, Advantages, Benefits)
Sales framework translating product features into customer benefits.
Ver guía completaFirst Call Resolution
Solving prospect's question or objection on initial call. Indicates preparation.
Ver guía completaFirst Touch Attribution
Crediting first marketing touchpoint for eventual sale. Ignores nurture.
Ver guía completaFollow-Up Email
Subsequent emails after initial outreach. 42% of replies come from follow-ups.
Ver guía completaG
Gatekeeper
Person controlling access to decision maker. Requires respectful approach.
Ver guía completaGo-to-Market Strategy
Comprehensive plan for bringing product to market and reaching customers.
Ver guía completaGPCTBA/C&I
Goals, Plans, Challenges, Timeline, Budget, Authority, Consequences, Implications. Qualification framework.
Ver guía completaH
Hard Bounce
Permanent email delivery failure. Invalid address or domain. Remove immediately.
Ver guía completaHigh-Value Account
Target account with significant revenue potential. Requires ABM approach.
Ver guía completaI
ICP (Ideal Customer Profile)
Description of perfect-fit customer based on firmographic and behavioral criteria.
Ver guía completaInbox Placement
Emails landing in primary inbox vs spam. 87% excellent, 60-70% average.
Ver guía completaInbox Placement Rate
Percentage of delivered emails reaching inbox vs promotions/spam folders.
Ver guía completaIntent Data
Information showing prospect is researching solutions. Indicates buying readiness.
Ver guía completaIntent Signal
Specific behavior indicating buying interest. Website visits, downloads, searches.
Ver guía completaIP Reputation
Sending IP address reputation with email providers. Affects deliverability.
Ver guía completaL
Lead Qualification
Determining if lead meets criteria to become sales-ready opportunity.
Ver guía completaLead Velocity Rate (LVR)
Month-over-month growth rate of qualified leads. Leading revenue indicator.
Ver guía completaList Hygiene
Regular cleaning of email lists to maintain quality and deliverability.
Ver guía completaList Segmentation
Dividing email list into targeted groups based on shared characteristics.
Ver guía completaLong-Tail Keyword
Specific, low-volume search phrase. Higher intent, lower competition.
Ver guía completaLost Deal Analysis
Reviewing closed-lost opportunities to identify improvement areas.
Ver guía completaLow-Touch Sales
Sales process requiring minimal human interaction. Self-serve focused.
Ver guía completaLTV (Lifetime Value)
Total revenue expected from customer over relationship duration.
Ver guía completaLTV:CAC Ratio
Customer lifetime value divided by acquisition cost. Target 3:1 or higher.
Ver guía completaM
Marketing Qualified Lead (MQL)
Lead meeting marketing criteria indicating sales readiness. Passed to sales.
Ver guía completaMEDDIC/MEDDPICC
Metrics, Economic Buyer, Decision Criteria, Decision Process, Identify Pain, Champion, Competition. Enterprise qualification.
Ver guía completaMeeting Booked Rate
Percentage of prospects booking meetings from outreach. 0.3-2.5% range.
Ver guía completaMicro-Segmentation
Dividing audience into highly specific groups for personalized messaging.
Ver guía completaMRR (Monthly Recurring Revenue)
Predictable monthly subscription revenue. Key SaaS metric.
Ver guía completaN
Negative Reply
Response indicating lack of interest. 'Not interested' or 'Remove me.'
Ver guía completaNet Promoter Score (NPS)
Customer satisfaction metric measuring likelihood to recommend. 0-10 scale.
Ver guía completaNet Revenue Retention (NRR)
Revenue retained plus expansion minus churn. Target 100%+.
Ver guía completaNurture Campaign
Email sequence educating leads not ready to buy. Build trust over time.
Ver guía completaO
Objection Handling
Addressing prospect concerns preventing purchase. LAER framework.
Ver guía completaOutbound Sales
Proactive outreach to prospects. Cold email, cold calling, social selling.
Ver guía completaP
Performance Improvement Plan (PIP)
Formal plan to help underperforming rep meet quota. Often precedes termination.
Ver guía completaPersonalization
Customizing message based on recipient data. Critical for cold email.
Ver guía completaPersonalization Token
Variable placeholder replaced with prospect data. {{firstName}}, {{company}}.
Ver guía completaPipeline Coverage
Pipeline value divided by quota. Target 3-4x for healthy coverage.
Ver guía completaPipeline Metrics
KPIs measuring pipeline health. Velocity, coverage, conversion rates.
Ver guía completaPipeline Velocity
Speed deals move through pipeline. (Opps × Deal Size × Win Rate) / Cycle Length.
Ver guía completaPositive Reply Rate
Percentage of replies showing interest. Excludes 'not interested.'
Ver guía completaProduct-Led Growth (PLG)
Growth strategy where product drives acquisition and expansion.
Ver guía completaQ
R
Reply Rate
Percentage of emails receiving any response. 3.43% average, 8-10% excellent.
Ver guía completaReputation Score
Numerical rating of sender reputation. Higher = better deliverability.
Ver guía completaRevenue Operations (RevOps)
Aligning sales, marketing, and customer success around revenue goals.
Ver guía completaROI (Return on Investment)
Revenue generated divided by investment. Measures profitability.
Ver guía completaS
SAL (Sales Accepted Lead)
Lead accepted by sales for qualification. Bridge between MQL and SQL.
Ver guía completaSDR (Sales Development Representative)
Role focused on qualifying leads and booking meetings for AEs.
Ver guía completaSales Enablement
Providing reps with content, tools, and training to sell effectively.
Ver guía completaSales Methodology
Framework guiding sales process. SPIN, MEDDIC, Challenger, Sandler.
Ver guía completaSales Stack
Technology tools used by sales team. CRM, engagement platform, intelligence.
Ver guía completaSales Technique
Specific tactic for advancing deals. Discovery questions, objection handling.
Ver guía completaSandler Selling System
Sales methodology focusing on pain, budget, decision process.
Ver guía completaSecondary Domain
Separate domain for cold email protecting primary domain reputation.
Ver guía completaSender Reputation
How email providers view your sending behavior. Critical for deliverability.
Ver guía completaService Level Agreement (SLA)
Agreement defining expected service standards and response times.
Ver guía completaSignals (Buying/Intent)
Behaviors indicating prospect is researching and ready to buy.
Ver guía completaSolution Selling
Methodology focused on solving prospect's problems, not pushing product.
Ver guía completaSPIN Selling
Situation, Problem, Implication, Need-Payoff questions. Question-based methodology.
Ver guía completaSPF (Sender Policy Framework)
Email authentication showing which IPs can send from domain.
Ver guía completaSpam Complaint
Recipient marking email as spam. Damages sender reputation significantly.
Ver guía completaT
The Challenger Sale
Sales methodology teaching prospects new perspectives. Teach, Tailor, Take Control.
Ver guía completaTransactional Email
Automated email triggered by user action. Order confirmation, password reset.
Ver guía completaTrigger-Based Prospecting
Outreach based on specific events. 2.3x higher reply rates.
Ver guía completaU
V
Video Prospecting
Using personalized video in outreach. Higher engagement when done right.
Ver guía completaW
Win-Loss Analysis
Reviewing closed deals to identify success patterns and improvement areas.
Ver guía completaZ
Zone of Resistance
Price range where prospects hesitate due to perceived value mismatch.
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