- 1
Open the Inbox
Every reply across all your mailboxes and campaigns lands in one shared Inbox. Open it from the main nav.
- 2
Filter with tabs
Switch between All, Unread, Replies, Completed, Active, Bounced, and Failed to focus on what needs attention.
- 3
Spot what needs you
The Needs Approval tab carries an amber badge whenever drafts are waiting for review. Unread surfaces replies you haven't opened yet.
- 4
Read the row status pill
Each thread shows a pill summarizing that contact's journey: Active (still in the sequence — this includes paused contacts), or Completed with a reason.
- 5
Open a thread
Click a row to read the full conversation, with sender, campaign, and goal context in view.
- 6
Check the journey footer
A terminal or paused thread shows a journey card at the bottom of the conversation: Goal reached, Bounced, Unsubscribed, or Paused, along with the reason.
- 7
Act and move on
Reply, then let filtering carry you to the next thread. Completed and unsubscribed contacts drop out of the active flow automatically — no cleanup needed on your end.
Pro tips
Hard-won shortcuts that keep warm-up on track.
Triage from the Replies tab
It isolates threads where a contact actually wrote back, cutting out the rest of the sending noise.
Paused still shows as Active
A paused contact's row pill still reads Active — paused means temporarily not sending, not finished. Check the conversation's journey footer for the real reason.
Watch Bounced and Failed as an early warning
A spike in either tab is a signal to check sender health and cleaning before it drags down your reputation.
'Goal reached' is your win
Completed · Goal reached means the campaign goal — a meeting or reply, for example — fired for that contact. Those are the ones to hand to sales.
Frequently asked questions
What is the Unibox?
One shared Inbox that aggregates replies across every connected mailbox and campaign, so you triage from a single place.
What do the tabs filter?
All, Needs Approval, Unread, Replies, Completed, Active, Bounced, and Failed — each narrows the thread list to that state.
What does the 'Active' pill mean?
The contact is still in the sequence. Paused contacts also show Active — they're in flight, just not sending right now.
What are the 'Completed · …' pills?
A contact's journey ended: Goal reached (a win), Bounced (undeliverable), or Unsubscribed (opted out).
Why does a thread show a Journey card at the bottom?
It marks a terminal or paused journey — Goal reached, Bounced, Unsubscribed, or Paused — with the reason and time.
Do completed or unsubscribed contacts keep getting emails?
No — those journeys have ended; the sequence stops for them automatically.
Where do out-of-office replies show up?
OOO is a thread status in the Inbox. Handling and auto-resume are covered in the out-of-office tutorial.
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