Refund Policy

This Refund Policy covers every payment made to FirstSales, a B2B cold outreach platform for AI-written cold email, mailbox and domain warm-up, and deliverability tools. It applies to every payment made through our checkout: subscription plans, the introductory trial, renewals, plan upgrades and add-ons.

When you complete a purchase on FirstSales, you confirm that you have read, understood and fully accepted this policy. If you do not agree with it, do not pay.

This policy is part of our Terms of Service and should be read with them. If the two conflict, the Terms of Service win.

Every payment to FirstSales is final. Once you have paid, we do not refund it in any form. This includes subscriptions, trials, renewals, upgrades and add-ons.

This rule has no exceptions that we make at our own discretion. Once a payment is confirmed and your account is activated or upgraded, the charge is final. It does not matter whether you used the platform, how long you have been a customer, or any other circumstance.

We do not give partial refunds, prorated refunds, account credits instead of a refund, or any other money back for amounts already charged. We will not approve requests made after a payment has been processed.

• Monthly and annual subscription charges are not refunded once processed.
• Upgrade charges, for moving to a higher plan during a billing cycle, are not refunded.
• Add-on purchases are not refunded once activated.
• The introductory trial charge is not refunded (see the trial section below).
• Renewal charges are not refunded once they have been collected.

FirstSales is a digital service. The moment your payment is confirmed, you get access to real sending infrastructure, warm-up capacity, domain health monitoring and AI campaign tools. Unlike a physical product, this access cannot be returned.

Every activation costs us real money: setting up and warming sending capacity, running deliverability checks, allocating mailbox capacity, and processing campaign data through our AI systems. These costs start when you activate and we cannot recover them, whatever you do afterwards.

Because you get the service as soon as you pay, and our infrastructure costs start at the same moment, we cannot give refunds without taking direct losses. Those losses would harm the reliability and quality of the platform for every customer.

Our prices reflect these ongoing infrastructure costs. Keeping payments non-refundable lets us keep the service at the level our customers rely on.

FirstSales offers a $1 introductory trial so you can try the platform before you commit to a full subscription. The trial gives you immediate, unrestricted access to our core features so you can make an informed decision.

The $1 trial charge is not refunded. The trial exists so you can try FirstSales before you commit to a paid plan. Use it to explore the platform, test your sending setup and check that the product fits your needs.

The trial makes it easier to try the product. It is not a way to use the platform and then reverse the charge. You get access as soon as the trial payment is processed, and the charge is final from that moment.

If you are not sure FirstSales fits your outreach work, read our documentation, talk to our support team at firstsales@support.communicate.so before you buy, and use the trial fully before your subscription renews.

You can cancel your FirstSales subscription at any time in your account settings or by writing to firstsales@support.communicate.so. Cancellation takes effect straight away in one sense: we will not try to charge any renewal after your current billing period ends.

Cancelling stops future charges. It does not refund anything you have already paid, and it does not give you a prorated credit for unused time left in your current billing period.

After you cancel, your account stays active and fully working until the end of the period you have paid for. We do not cut access early. When the paid period ends, your account is downgraded or deactivated as set out in our Terms of Service.

• Cancel any time. There is no minimum commitment.
• No refund or credit is given for unused days or months left in the current cycle.
• Access continues until the end of the paid billing period.
• Moving to a lower plan during a cycle does not give a prorated refund of the difference either.

If you think you were charged by mistake after cancelling, for example a renewal taken after we confirmed your cancellation, write to firstsales@support.communicate.so quickly with your account details and we will look into it.

We take billing accuracy seriously. If you think we charged you wrongly, for example a confirmed duplicate charge where a system error billed you twice for the same period, write to firstsales@support.communicate.so as soon as you can.

Include your account email address, the rough date of the charge and the amount. We will look into it quickly. If we confirm a real billing error on our side, we will correct it. This correction fixes a wrong charge. It is not a discretionary refund.

• Contact us within 30 days of the charge showing on your statement for the fastest fix.
• A duplicate charge caused by a proven system error will be corrected.
• A failed payment that we retried and then collected once is a single valid charge, not a duplicate.
• We do not offer goodwill credits or discretionary refunds. They fall outside this policy.

Going to your bank or payment provider before contacting us slows things down and may lead to the consequences in the chargebacks section below. Always write to firstsales@support.communicate.so first.

A chargeback is when your bank or card issuer forces a payment to be reversed, instead of you raising it with FirstSales directly. Chargebacks exist to protect people from fraudulent charges. Starting a chargeback on a valid FirstSales charge, instead of contacting our support team first, breaks our Terms of Service.

Starting a chargeback or payment dispute on a valid charge may lead to your FirstSales account being suspended at once or closed for good, as set out in our Account Suspension Policy.

If you have a concern about a charge, such as a billing error, a renewal you did not expect or an add-on you do not recognise, write to us at firstsales@support.communicate.so before you go to your bank. In most cases we can fix it faster than a chargeback, and without harm to your account.

If a chargeback is filed, we may show the payment processor or card network evidence of your subscription agreement, the service we delivered, and this Refund Policy. We will defend every valid charge. We may suspend access to an account while a chargeback on it is open.

Nothing in this Refund Policy limits or removes any right you have under the law that a contract cannot waive or exclude. In some places, consumer protection law gives a right to a refund in specific, narrow situations that a contract cannot override.

If the law where you are gives you a refund right that cannot be waived, and the facts of your purchase trigger it, we will honour it. We give that refund only to meet the legal requirement. It does not widen this policy or set a precedent for other requests.

If you think such a legal right applies to you, write to firstsales@support.communicate.so with a clear description of the legal basis for your claim and where you are located. We will review your claim and reply.

• Legal exceptions are narrow and depend on where you are. They do not apply broadly.
• Being unhappy with the product, a change in your business needs, or not using the platform are not legal grounds for a refund.
• Send every refund request, including legal claims, to firstsales@support.communicate.so before you take any other step.
• This policy is governed by and read under the governing law named in our Terms of Service.

For questions about this Refund Policy or billing, or to send a legal refund claim, write to firstsales@support.communicate.so. Include your account email and the details of the payment in question.