Refund Policy

This Refund Policy governs all payments made to FirstSales, a B2B cold-outreach platform offering AI-powered cold email, mailbox and domain warmup, and deliverability tooling. It applies to every transaction processed through our checkout, including subscription plans, the introductory trial, renewal charges, plan upgrades, and any add-on purchases.

By completing a purchase on FirstSales you confirm that you have read, understood, and accepted this policy in full. If you do not agree with these terms, do not proceed with payment.

This policy forms part of, and should be read alongside, our Terms of Service. In the event of any conflict, the Terms of Service take precedence.

This is an absolute policy with no exceptions created at our discretion. Once a payment is confirmed and your account is activated or upgraded, the charge is final regardless of whether you have actively used the platform, how long you have been a customer, or any other circumstance.

We do not issue partial refunds, prorated refunds, account credits in lieu of a refund, or any other form of monetary return for amounts already charged. Requests made after the payment has been processed will not be approved.

• Monthly and annual subscription charges are non-refundable once processed.
• Upgrade charges (moving to a higher plan mid-cycle) are non-refundable.
• Add-on purchases are non-refundable once activated.
• The introductory trial charge is non-refundable (see the Trial section below).
• Renewal charges are non-refundable once they have been successfully collected.

FirstSales provides a digital service that grants immediate access to real sending infrastructure, dedicated IP warming capacity, domain health monitoring, and AI-driven campaign tooling the moment payment is confirmed. Unlike physical goods, this access cannot be returned.

Every activation incurs real operational costs on our end: provisioning and warming sending IPs, running deliverability checks, allocating mailbox capacity, and processing campaign data through our AI pipeline. These costs are incurred at the point of activation and cannot be recovered regardless of subsequent usage.

Because the value of the service is delivered instantly upon payment -- and because the underlying infrastructure costs begin accruing immediately -- we are unable to offer refunds without sustaining direct financial losses that would undermine the reliability and quality of the platform for all customers.

We invest significantly in our infrastructure to ensure high deliverability rates and platform stability. The pricing model reflects these ongoing infrastructure costs, and the non-refundable payment policy allows us to maintain the level of service quality our customers depend on.

FirstSales offers a $1 introductory trial to allow prospective customers to evaluate the platform before committing to a full subscription. The trial provides immediate, unrestricted access to our core features so you can make an informed decision.

The purpose of the trial is to lower the barrier to evaluation -- not to provide a risk-free way to access the platform with the option to reverse the charge afterwards. Platform access is granted the moment the trial payment is processed, and the charge becomes final at that point.

If you are unsure whether FirstSales is right for your outreach workflow, we encourage you to review our documentation, speak with our support team at support@firstsales.io before purchasing, and use the trial period actively and thoroughly before your subscription renews.

You may cancel your FirstSales subscription at any time through your account settings or by contacting support@firstsales.io. Cancellation is effective immediately in the sense that no further renewal charges will be attempted after the current billing period ends.

Following cancellation, your account remains active and fully functional through the end of the period you have already paid for. Access is not terminated early. Once the paid period expires, your account will be downgraded or deactivated in accordance with our Terms of Service.

• Cancel any time -- no minimum commitment period.
• No refund or credit is issued for unused days or months remaining in the current cycle.
• Access continues until the end of the paid billing period.
• Downgrade to a lower plan mid-cycle also does not trigger a prorated refund of the difference.

If you believe you were charged in error after cancelling -- for example, a renewal processed after a confirmed cancellation request -- please contact support@firstsales.io promptly with your account details and we will investigate.

We take billing accuracy seriously. If you believe you have been charged incorrectly -- for example, a confirmed duplicate charge where your account was billed twice for the same period due to a system error -- please contact support@firstsales.io as soon as possible.

Provide your account email address, the approximate date of the charge, and the amount in question. We will investigate promptly. Where a genuine billing error is confirmed on our end, we will correct it. This correction is a rectification of an erroneous charge, not a discretionary refund.

• Contact us within 30 days of the charge appearing on your statement for the fastest resolution.
• A duplicate charge resulting from a proven system error will be corrected.
• A failed payment that was subsequently retried and collected once successfully is a single valid charge, not a duplicate.
• Goodwill credits or discretionary refunds are not offered and fall outside this policy.

Please note that contacting your bank or payment processor before contacting us delays resolution and may trigger consequences outlined in the Chargebacks section below. Always reach out to support@firstsales.io first.

A chargeback is a forced reversal of a payment initiated through your bank or card issuer rather than through FirstSales directly. While this mechanism exists to protect consumers from fraudulent charges, initiating a chargeback against a valid FirstSales charge instead of contacting our support team first is a breach of our Terms of Service.

If you have a concern about a charge -- including a billing error, an unexpected renewal, or an add-on you do not recognise -- please contact us at support@firstsales.io before escalating to your bank. In most cases we can resolve the issue faster than the chargeback process, and without the negative consequences to your account.

Where a chargeback is filed, we reserve the right to present evidence of the subscription agreement, service delivery, and this Refund Policy to the relevant payment processor or card network. We will defend all valid charges. Accounts subject to an active chargeback may have their access suspended for the duration of the dispute process.

Nothing in this Refund Policy is intended to limit or exclude any rights you may have under applicable law that cannot be waived or excluded by contract. In certain jurisdictions, consumer protection legislation may grant rights to a refund in specific, narrowly defined circumstances that cannot be contractually overridden.

Where a non-waivable statutory right to a refund applies under the law of your jurisdiction and has been triggered by the specific circumstances of your purchase, we will honour that obligation. Such a refund is issued solely to comply with the applicable legal requirement and does not represent an expansion of this policy or a precedent for other requests.

If you believe a statutory right applies to your situation, please contact support@firstsales.io with a clear description of the legal basis for your claim and the jurisdiction in which you are located. We will review the claim and respond accordingly.

• Statutory exceptions are narrow and jurisdiction-specific; they do not apply broadly.
• Dissatisfaction with the product, a change in business needs, or non-use of the platform are not statutory grounds for a refund.
• All refund requests, including statutory claims, must be submitted to support@firstsales.io before any other action is taken.
• This policy is governed by and construed in accordance with the governing law specified in our Terms of Service.

For any questions about this Refund Policy, billing concerns, or to submit a statutory refund claim, contact us at support@firstsales.io. Please reference your account email and the relevant transaction details in your message.