- 1
Use a Template-mode campaign
Reply Handling — including OOO detection — appears in campaign Settings only when the campaign runs in Template mode.
- 2
Open campaign Settings
In the campaign builder, go to the Settings tab and find the Reply Handling section.
- 3
Enable OOO detection
Tick Detect out-of-office replies.
- 4
Understand the pause
FirstSales “recognizes OOO auto-replies and pauses the sequence until they return” — no manual return date to enter.
- 5
Spot OOO in the Inbox
OOO threads carry an out-of-office status, so you can see who's currently paused for that reason.
- 6
Let it auto-resume
When the contact returns, their sequence continues from where it paused — no action needed from you.
Pro tips
Hard-won shortcuts that keep warm-up on track.
Pair it with stop-on-reply
Turn on Stop sending when a reply is received in the same section, so genuine replies stop the sequence while vacation auto-replies only pause it.
Template mode only
If you don't see Reply Handling in Settings, your campaign isn't running in Template mode.
No date to enter
Detection reads the auto-reply and resumes on its own — leave it on and forget it.
Check the Inbox before a big push
Scan for OOO-status threads so you're not waiting on contacts who are currently away.
Frequently asked questions
Where is the out-of-office setting?
Campaign Settings → Reply Handling, available in Template-mode campaigns.
What does it do?
Recognizes out-of-office auto-replies and pauses that contact's sequence until they return.
Do I have to set a return date?
No — detection handles pause and resume automatically based on the auto-reply.
Why don't I see Reply Handling in my campaign?
It only shows in Template mode. Autopilot campaigns don't expose this section.
How is this different from stop-on-reply?
Stop-on-reply halts the sequence on any reply; OOO detection only pauses for auto-replies and resumes when the contact is back.
Can I see who's currently paused for OOO?
Yes — OOO threads are flagged with an out-of-office status in the Inbox.
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