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India sales guide

How to sell in India.

Indian buyers value relationship-driven selling with respect for hierarchy and formal introductions. Price sensitivity is high-ROI must be clear. English works in business but local adaptation helps. Decision-making is consensus-driven and can take longer. WhatsApp and phone calls are preferred over email.

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  • 01

    Language: English/Hindi

  • 02

    3 email rules to know

  • 03

    10-point checklist

  • 04

    Free to read, no signup

Local tips

Selling in India what works locally

Tips for outreach to buyers in India, then the rules your emails must follow.

  1. 01

    Study Indian competitors

    Research successful Indian competitors to understand relationship-driven selling approaches.

  2. 02

    WhatsApp essential

    WhatsApp is the primary business communication tool in India. Use it for outreach.

  3. 03

    Price sensitivity

    Indian buyers are price-sensitive. Demonstrate clear ROI and cost-effectiveness.

  4. 04

    Hierarchy respect

    Indian business culture respects hierarchy. Address decision-makers appropriately.

  5. 05

    Regional variations

    Mumbai, Delhi, Bangalore, and other cities have different business cultures.

  6. 06

    Test Indian networks

    Test from Indian networks to ensure optimal performance.

  7. 07

    Cultural awareness

    Respect Indian holidays, festivals, and business traditions in your timing.

  8. 08

    IT Act 2000

    Information Technology Act governs electronic commerce and digital communications.

  9. 09

    DPDP Act 2023

    Digital Personal Data Protection Act is India's new comprehensive data protection law.

  10. 10

    SPAM rules

    TRAI regulations govern commercial communications and unsolicited messages.

Before you send to India

run through this list

Tick each one off before a campaign goes out.

  • Build relationships through WhatsApp and phone calls
  • Demonstrate clear ROI and cost-effectiveness
  • Understand Indian business hierarchy and decision protocols
  • Use formal business etiquette and proper titles
  • Comply with Indian IT Act and data protection rules
  • Include Indian market case studies
  • Be patient with longer decision cycles
  • Use LinkedIn-very popular among Indian professionals
  • Follow up consistently without being aggressive
  • Respect cultural holidays and business traditions
Go deeper

Pick a topic. Then add what you know about India.

Each topic has a guide for every industry, with four steps, mistakes, metrics and a 30-day start.

How the guidesare put together

Three ways in, one outline inside. Here is how to find the right guide and what you will find when you open it.

  1. Browse

    Three ways to find your guide

    Go by topic if you know the skill you want to work on. Go by industry if you want everything for one market in one place. Go by country if you are about to sell somewhere new. Each path ends at the same kind of guide, written for your situation.

    • By topic. Thirty sales topics and seven AI search topics.
    • By industry. Grouped so you find yours fast.
    • By country. Ten markets, each with local rules.
  2. Read

    Every guide follows the same outline

    Each guide opens with why your industry is different, then four steps: define who you are targeting, research what actually matters, write messages that get replies, and execute consistently. It closes with common mistakes, the tools and stack, the metrics that matter, a 30-day quick start and answers to common questions.

    • Why it is different. What sets your market apart.
    • Four clear steps. Target, research, write, execute.
    • 30-day quick start. A plan you can begin this week.
  3. Compare

    The same topic, written for each market

    Topics and industries form a grid. Pick a row to see every topic for one industry, or a column to see one topic across every industry. Comparing two versions side by side is a quick way to see what changes from one market to the next.

    • Row: one industry. Every topic for your market.
    • Column: one topic. The same skill across markets.
    • Every cell is a guide. One page per pair.
  4. Go local

    Country guides cover the local rules

    Before you email buyers in a new country, read its guide. It sets out how buyers there tend to like being approached, the email and data rules you should know about, and practical tips for that market. It is general information, not legal advice, but it tells you what to check.

    • Buyer habits. How the market likes to be approached.
    • Local rules. Email and data rules to check.
    • Practical tips. What to adjust before you send.

Other countries

Questions,answered plainly.

Can’t find yours? Write to us.

01What is different about selling in India?

Indian buyers value relationship-driven selling with respect for hierarchy and formal introductions. Price sensitivity is high-ROI must be clear. English works in business but local adaptation helps. Decision-making is consensus-driven and can take longer. WhatsApp and phone calls are preferred over email.

02Which email rules apply in India?

The main ones to know: IT Act 2000, DPDP Act 2023, SPAM rules. Read the rules section above, and check with a lawyer if you are unsure.

03Are the guides free?

Yes. Every guide is a public page. There is no signup and no email gate.

04Do I need FirstSales to use the guides?

No. The guides work with any setup. FirstSales is there when you want the outreach to run for you: it can find and research leads, write each email for one person, send from warmed inboxes and follow up until someone replies.

Outreach that keeps going after you log off.Leads, emails, follow-ups and replies, handled.

Connect unlimited mailboxes and let AI agents find leads, write each email and follow up. Or send your own templates in manual mode. From $29/mo.

Start your $1 trial See pricing

$1 for 3 days · Cancel anytime · No contract

Install with AI

Your coding agent sets up the FirstSales CLI and skills for you.

Prompt for Claude Code

I'm setting up FirstSales (https://firstsales.io), an AI outbound sales platform: campaigns, contacts, a reply inbox, deliverability and lead signals. Help me get my workspace sending real, good emails end to end, from Claude Code.

Read these first so you know how FirstSales works:
- Developer docs and API: https://developer.firstsales.io
- CLI: https://www.npmjs.com/package/@firstsales.io/cli
- Skills for coding agents: https://github.com/firstsalesio/firstsales-skills (read README.md and GUIDE.md)

Setup
1. Install the CLI: npm install -g @firstsales.io/cli
2. Install the FirstSales skills:
   claude plugin marketplace add firstsalesio/firstsales-skills
   claude plugin install firstsales@firstsales
3. Ask me if I already have a FirstSales account. If not, send me to https://app.firstsales.io to sign up.
4. Ask me to create an API key under Settings → API → API Keys, with only the scopes we need.
   Never ask me to paste the key into this chat. Tell me to run this in my own terminal, so the key stays hidden:
   read -rs FS_KEY && firstsales auth login --api-key "$FS_KEY"; unset FS_KEY
5. Run `firstsales whoami` and tell me which workspace and organisation we are connected to.

Then ask me about my business: what I sell, who I sell to (roles, company size, countries), my best customers, and what I use today for outbound (tools, lists, mailboxes). Walk me through:
1. Teaching FirstSales my business: website, offer, proof points and case studies in the knowledge base, so the AI writes like someone who knows the product.
2. Connecting my sending mailboxes and checking my sending domain: SPF, DKIM, DMARC and warm-up. If anything is unhealthy, tell me the exact DNS record to add.
3. Bringing in contacts: import my CSV or CRM export into a clean list, remove duplicates and bad emails, and block domains I must never email (customers, competitors, my own).
4. Building my first campaign: the right list, senders, steps and timing. Write the sequence with me, show me the drafts, and do not launch until I say yes.
5. Setting up Signals if it fits: find people engaging with LinkedIn posts about topics my buyers care about, and turn them into leads.
6. Inviting my team and giving each person the right access.

Once campaigns run, show me how to work the reply inbox from here: which replies need an answer, draft responses in my voice, and move good conversations into deals. If I use Cal.com, connect it so follow-ups can offer my booking link (not the first email).

Throughout, as you learn about my business, proactively suggest and help create:
- Reply templates for the questions and objections my prospects are likely to raise, based on my product, site and codebase if you can see them.
- Campaign ideas and segments worth testing, with the reason for each.

Safety rules:
- Show every change as a dry run (--dry-run) first and wait for my yes. Never send emails, launch campaigns or delete anything without my yes.
- Tell me before anything that spends credits, and how many.

Be opinionated. If the docs give a sensible default, just use it. Don't make me choose between five options.
Developer docs ↗npm: @firstsales.io/cli ↗GitHub: firstsales-skills ↗