Generated emails were losing their paragraph breaks somewhere between drafting and delivery, turning a normal, readable email into one dense wall of unbroken text by the time it reached a prospect's inbox. That is fixed. Paragraph breaks now survive all the way through to Gmail exactly as they were originally written.
What changed
An AI-written draft would look correctly formatted, with clear and deliberate paragraph breaks, while you reviewed it inside FirstSales. But somewhere between drafting and delivery, that formatting could get lost, and what a prospect actually saw in Gmail was a single unbroken block of text, with no visual separation between ideas, even though the draft you approved had looked perfectly normal.
This kind of formatting failure matters more than it sounds at first. A wall of text is harder to read, easier to skim past, and looks less like it came from a real person and more like a copy-paste job or an automated blast. For a cold email, where you have a few seconds to earn a prospect's attention before they decide whether to keep reading or move on, that difference can be the reason an email gets ignored entirely, regardless of how good the actual writing underneath it was.
It was also a hard problem to catch on your own, because the in-app preview you used to review a draft did not show the same collapse. You had to actually open a sent email in Gmail to notice anything was wrong, which most people were not doing for every send. That gap between what you saw and what a prospect saw is exactly the kind of issue that erodes trust the most, since there was no obvious signal telling you it existed until someone forwarded you a reply, or you happened to check a sent message yourself.
The root of the problem was in how paragraph structure translated into the HTML that actually gets delivered to an inbox. Different email clients render HTML slightly differently, and Gmail in particular has its own quirks around how it interprets line breaks and paragraph tags. A structure that looked fine in a generic preview could still collapse once Gmail applied its own rendering rules on top of it, which is part of why this issue was easy to miss until you tested against Gmail specifically rather than a generic preview.
The underlying issue in how the email's HTML was generated has been corrected, so paragraph breaks are preserved through delivery. What you see when you review a draft is now what a prospect sees when they open it in Gmail: proper paragraphs, not one collapsed block, matching the structure you approved before it went out.
This was tested directly against Gmail rendering rather than against a generic preview, since Gmail is where the problem actually showed up. The fix targets the specific way Gmail interprets the delivered HTML, so the paragraph structure you see when reviewing a draft should now match what actually renders once it lands in a real inbox, not just in the tools used to check it beforehand.
How to use it
If you have sent campaigns recently and noticed replies referencing an email that read as one dense paragraph, or if you have been manually re-checking how your emails render in Gmail as a workaround, you should not need to anymore. New drafts should render with their intended formatting all the way through to a prospect's inbox.
If you want to confirm this yourself, send a test email through a campaign and open it in Gmail directly, rather than relying on the in-app preview, since this issue only showed up at actual delivery and would not have been visible from inside FirstSales.
If you have older sent emails from before this fix that you are still following up on, it is worth checking a few of them in Gmail as a comparison point. Seeing the difference between an older, collapsed send and a newer, properly formatted one is a quick way to confirm the fix is actually working for your account, and it gives you a concrete before-and-after if you ever need to explain to a prospect why a follow-up looks noticeably cleaner than the first email they received.
Why it matters
Formatting is one of the fastest signals a reader uses to decide whether an email is worth their time. A well-structured email with clear paragraphs reads as considered and personal. A dense block reads as spam, even when the words underneath are exactly the same as the version you carefully reviewed and approved. Fixing this closes a gap between what you approved and what a prospect actually experienced, which is exactly the kind of gap that quietly costs replies without ever showing up as an obvious error on your side. There was no error message, no failed send, nothing in your account telling you something had gone wrong. The email simply looked worse than it was meant to by the time it mattered, and that is the kind of silent failure worth catching precisely because nothing about it looks broken from where you are sitting.
Formatting fixes like this one rarely announce themselves, but they show up in aggregate over time, in reply rates that improve for reasons that are hard to pin to any single change. If your replies pick up slightly in the coming weeks, this is one of a few small, structural fixes worth remembering as part of the underlying reason why. It is also a reminder that in email, delivery is not a solved problem you can stop paying attention to once a campaign is set up; it is a chain that has to hold together at every link, right through to the exact client your prospect opens, and this fix is one link in that chain that now holds the way it always should have, from the very first send of a brand new campaign through every follow-up that comes after it.
Availability
This fix applies automatically to every email your campaigns send now, across first-touch messages, follow-ups, and replies, with nothing to turn on and nothing to reconfigure on your side.