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How to Improve Inbox Placement in FirstSales

Land in the inbox, not spam. Domain auth, warm-up, Sender Health, contact cleaning, and content that doesn't trip filters, in one playbook.

  1. Authenticate your domain first

    Inbox placement starts with trust. Before anything else, set up SPF, DKIM, and DMARC on the connector's Technical tab. Unauthenticated mail is the fastest way into the spam folder: the app's own alert warns it "may land in spam or be rejected."

    Aim for Fully Authenticated (all three passing). This one step moves the needle more than any copy tweak.

    Authenticate your domain first
  2. Warm up the mailbox and keep it Healthy

    Reputation is built, not bought. Turn on warm-up and watch the Warmup Score gauge climb toward Healthy (80+). A mailbox reading Warming or Issues (under 40) will place poorly until it recovers.

    Don't rush volume on a cold mailbox: sending hard before it's warm is what tanks placement in the first place.

  3. Watch Sender Health for bounce and reputation warnings

    In a campaign's Analytics → Sender Health, each mailbox is graded. A red "Health issues" flag appears when bounce rate exceeds 5% ("High bounce rate") or the warm-up score drops below 50 ("Low warmup score"). Both wreck placement.

    The campaign dashboard mirrors this with status dots: red past 5% bounce or under 50 score, amber past 2% or under 80. Treat any red as a stop-and-fix signal, not a number to ignore.

  4. Clean the list so you don't bounce

    Bounces are placement poison, and they come from bad addresses. Turn on Contact cleaning (Settings → Tools) so FirstSales verifies addresses on import and campaigns "skip dead ones, reducing your bounce rate and protecting sender reputation." It checks MX records, mailbox reachability, disposable and role addresses, and fixes typos.

    Keeping bounce rate under 5% (ideally under 2%) is one of the biggest levers you control.

  5. Write mail that doesn't trip spam filters

    Content matters too. As you write a sequence, FirstSales runs a deliverability lint that flags spam-trigger phrases, emails that are too long, and competing calls-to-action. Heed those warnings.

    • Keep emails short and plain: no hype words, no walls of text.
    • One clear ask per email.
    • Avoid link-heavy or image-heavy mail on cold sends.

    Plain, personal, single-ask emails land in the inbox; salesy blasts land in spam.

  6. Spread volume across warmed mailboxes

    Finally, don't concentrate sending. Add several mailboxes at modest Daily Limits (default 50) and let campaigns send across the warmed, healthy ones. Auto-adjust dials each mailbox nightly on its sending health, protecting the pool automatically.

    A fleet of healthy mailboxes each sending a little beats one mailbox pushed to its ceiling: and it places far better.

Pro tips

  • Placement = auth + warm-up + clean list

    There's no magic setting. Fully authenticate the domain, warm the mailbox to Healthy, and keep bounce under 5% with contact cleaning. Those three do most of the work.

  • Red Sender Health dots are a stop signal

    Bounce over 5% or warm-up under 50 flags 'Health issues' for a reason: keep sending through it and placement falls further. Pause, fix the list or the mailbox, then resume.

  • Listen to the deliverability lint

    The spam-word / too-long / competing-CTA warnings in the sequence editor map directly to what filters penalize. Clearing them is free placement.

  • Many mailboxes, modest limits

    Spread sends across warmed mailboxes at ~50/day rather than maxing one. Concentrated volume looks like spam to providers; distributed volume looks human.

Frequently asked questions

Does FirstSales have a spam/seed placement test?

No dedicated seed-inbox or spam-test tool. Instead, deliverability is surfaced through domain authentication, the warm-up score, Sender Health warnings, the pre-send deliverability lint, and contact cleaning: the levers that actually drive placement.

What's the single biggest factor in inbox placement?

Domain authentication (SPF, DKIM, DMARC). Unauthenticated mail is treated as suspicious and filtered or rejected, so completing all three is the highest-impact step you can take.

What bounce rate is safe?

Keep it under 5% (that's where the app flags 'High bounce rate' health issues) and ideally under 2% (the amber warning threshold). High bounces signal a dirty list and hurt placement fast.

How do I stop bounces before they happen?

Enable Contact cleaning (Settings → Tools). It verifies addresses on import (MX records, mailbox reachability, disposable/role detection, typo correction) so campaigns skip dead addresses instead of bouncing on them.

What warm-up score should I aim for?

Healthy is 80+. Below 50 the mailbox flags 'Low warmup score' and places poorly; under 40 it reads 'Issues'. Warm the mailbox until it's consistently Healthy before sending at volume.

Does the email content affect placement?

Yes. The sequence editor's deliverability lint flags spam-trigger phrases, over-long emails, and competing CTAs. Short, plain, single-ask emails avoid filters; hypey or link-heavy mail invites them.

Should I send everything from one mailbox?

No. Spread volume across several warmed mailboxes at modest daily limits and let campaigns rotate among the healthy ones. Auto-adjust tunes each nightly, which protects overall placement.

Deliverability

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Install with AI

Your coding agent sets up the FirstSales CLI and skills for you.

Prompt for Claude Code

I'm setting up FirstSales (https://firstsales.io), an AI outbound sales platform: campaigns, contacts, a reply inbox, deliverability and lead signals. Help me get my workspace sending real, good emails end to end, from Claude Code.

Read these first so you know how FirstSales works:
- Developer docs and API: https://developer.firstsales.io
- CLI: https://www.npmjs.com/package/@firstsales.io/cli
- Skills for coding agents: https://github.com/firstsalesio/firstsales-skills (read README.md and GUIDE.md)

Setup
1. Install the CLI: npm install -g @firstsales.io/cli
2. Install the FirstSales skills:
   claude plugin marketplace add firstsalesio/firstsales-skills
   claude plugin install firstsales@firstsales
3. Ask me if I already have a FirstSales account. If not, send me to https://app.firstsales.io to sign up.
4. Ask me to create an API key under Settings → API → API Keys, with only the scopes we need.
   Never ask me to paste the key into this chat. Tell me to run this in my own terminal, so the key stays hidden:
   read -rs FS_KEY && firstsales auth login --api-key "$FS_KEY"; unset FS_KEY
5. Run `firstsales whoami` and tell me which workspace and organisation we are connected to.

Then ask me about my business: what I sell, who I sell to (roles, company size, countries), my best customers, and what I use today for outbound (tools, lists, mailboxes). Walk me through:
1. Teaching FirstSales my business: website, offer, proof points and case studies in the knowledge base, so the AI writes like someone who knows the product.
2. Connecting my sending mailboxes and checking my sending domain: SPF, DKIM, DMARC and warm-up. If anything is unhealthy, tell me the exact DNS record to add.
3. Bringing in contacts: import my CSV or CRM export into a clean list, remove duplicates and bad emails, and block domains I must never email (customers, competitors, my own).
4. Building my first campaign: the right list, senders, steps and timing. Write the sequence with me, show me the drafts, and do not launch until I say yes.
5. Setting up Signals if it fits: find people engaging with LinkedIn posts about topics my buyers care about, and turn them into leads.
6. Inviting my team and giving each person the right access.

Once campaigns run, show me how to work the reply inbox from here: which replies need an answer, draft responses in my voice, and move good conversations into deals. If I use Cal.com, connect it so follow-ups can offer my booking link (not the first email).

Throughout, as you learn about my business, proactively suggest and help create:
- Reply templates for the questions and objections my prospects are likely to raise, based on my product, site and codebase if you can see them.
- Campaign ideas and segments worth testing, with the reason for each.

Safety rules:
- Show every change as a dry run (--dry-run) first and wait for my yes. Never send emails, launch campaigns or delete anything without my yes.
- Tell me before anything that spends credits, and how many.

Be opinionated. If the docs give a sensible default, just use it. Don't make me choose between five options.