---
title: "Social Media Conduct Policy"
description: "How FirstSales engages on social media and what conduct we expect from our community members across all FirstSales-operated channels."
canonical: "https://firstsales.io/social-media-conduct-policy/"
---

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# Social Media Conduct Policy

This policy explains how FirstSales behaves on its official social media channels and communities, and the standards of conduct we expect from everyone who participates. It covers all FirstSales-operated spaces on X/Twitter, LinkedIn, Facebook, Instagram, YouTube, and any affiliated community forums or groups.

Last updated June 13, 2026

On this page

* [Purpose and Scope](#purpose-and-scope)
* [Our Commitment to You](#our-commitment)
* [Expected Conduct from Community Members](#expected-community-conduct)
* [Prohibited Behavior](#prohibited-behavior)
* [No Harassment and Zero Tolerance for Abuse](#no-harassment-zero-tolerance)
* [Spam, Promotion, and Solicitation Rules](#spam-promotion-solicitation)
* [Intellectual Property and User-Submitted Content](#intellectual-property-user-content)
* [Moderation and Enforcement](#moderation-and-enforcement)
* [Third-Party Platforms, Policy Changes, and Contact](#third-party-platforms-changes-contact)

## Purpose and Scope

This Social Media Conduct Policy governs all FirstSales-operated social media accounts and community spaces, including but not limited to our official presence on X/Twitter, LinkedIn, Facebook, Instagram, YouTube, and any associated community groups, forums, or discussion boards linked from firstsales.io.

This policy applies to three groups: (1) followers, fans, and visitors who interact with FirstSales content on any platform; (2) members of any community space hosted or moderated by FirstSales; and (3) FirstSales team members and contractors who post, comment, or engage on behalf of the company.

The goal of this policy is to ensure our social channels remain safe, constructive, and genuinely useful for B2B sales professionals, founders, and growth teams who rely on FirstSales for cold email outreach, mailbox warmup, and deliverability tooling.

If you are unsure whether a specific channel or community space falls under this policy, treat it as covered. When in doubt, reach out to support@firstsales.io for clarification.

## Our Commitment to You

FirstSales is committed to engaging on social media in a manner that reflects our values: honesty, transparency, helpfulness, and respect. We hold our team to the same standards we ask of our community.

* We will respond to genuine questions and feedback in a timely and constructive manner.
* We will never make misleading claims about our product features, pricing, or performance in our official posts.
* We will acknowledge mistakes openly and correct misinformation about FirstSales promptly.
* We will not engage in disparaging or hostile commentary about competitors, customers, or individuals.
* We will be transparent when content is promotional, sponsored, or part of a partnership.
* We will protect the privacy of anyone who contacts us via social channels and will not share their information publicly without explicit consent.

Our social channels exist to share product updates, deliverability best practices, cold outreach tips, and industry insights. We strive to add real value to every interaction rather than using our platforms purely for promotion.

## Expected Conduct from Community Members

When you engage with FirstSales on any social platform or community space, we ask that you uphold the following standards. These expectations exist to keep conversations productive and welcoming for everyone.

1. Be respectful. Treat other community members, FirstSales staff, and third parties with courtesy, even when you disagree.
2. Stay on topic. Keep discussions relevant to cold outreach, email deliverability, sales technology, or topics FirstSales has raised. Off-topic threads dilute the value of the community.
3. Provide constructive feedback. Criticism of FirstSales products or practices is welcome; personal attacks, inflammatory language, or bad-faith complaints are not.
4. Be honest. Do not misrepresent your identity, your experience with the product, or facts about the industry.
5. Respect privacy. Do not post personal or confidential information about yourself or others in public threads.
6. Support one another. If you have expertise that can help a fellow community member, share it generously.

Community members who consistently model these behaviors help FirstSales build a space that is genuinely useful for practitioners at every level of experience.

## Prohibited Behavior

The following behaviors are prohibited across all FirstSales-operated channels and communities. Violations may result in content removal, account restrictions, or permanent bans at our sole discretion.

* Harassment, bullying, or targeted abuse of any individual or group, including FirstSales employees and moderators.
* Hate speech, discriminatory language, or content that demeans people on the basis of race, ethnicity, gender, sexual orientation, religion, disability, age, or any other protected characteristic.
* Threats of violence or content that incites harm against any person or group.
* Spam, including repetitive posts, mass tagging, unsolicited direct messages promoting unrelated products or services.
* Scams, phishing attempts, or deceptive schemes of any kind.
* Unsolicited self-promotion, affiliate drops, or cold pitching in comments or community threads without prior permission from FirstSales.
* Sharing personal data belonging to others without their explicit consent, including names, email addresses, phone numbers, or any information that could identify a private individual.
* Impersonating FirstSales, its employees, or any other person or brand.
* Distributing illegal content, including pirated software, stolen data, or material that violates applicable law.
* Spreading deliberate misinformation about FirstSales products, pricing, or capabilities, or making false factual claims about competitors or third parties.

This list is illustrative, not exhaustive. FirstSales reserves the right to moderate any content or behavior that it reasonably determines undermines the safety, integrity, or purpose of its community spaces.

## No Harassment and Zero Tolerance for Abuse

FirstSales maintains a strict zero-tolerance policy toward harassment, hate speech, and abuse of any kind. Any account found engaging in these behaviors will be removed from our community spaces immediately and without warning. There are no exceptions.

Harassment includes, but is not limited to, sustained targeting of an individual with hostile messages, coordinated pile-ons, doxxing (publishing private information to intimidate or harm), sexual harassment, or any pattern of behavior intended to make another person feel unsafe or unwelcome.

If you experience harassment from another community member on a FirstSales-operated channel, please report it immediately using the reporting mechanism described in the Moderation and Enforcement section below. Where harassment involves credible threats of harm, we encourage you to also contact local law enforcement and the relevant platform's trust and safety team.

FirstSales moderators will not mediate personal disputes between parties who are not in our community spaces. Our moderation authority is limited to interactions that occur within our operated channels.

## Spam, Promotion, and Solicitation Rules

FirstSales channels are curated spaces for meaningful conversation about outreach and deliverability. To preserve their quality, we maintain clear rules around promotional activity.

* Do not spam our channels with repeated posts, bulk mentions, or copy-pasted messages, regardless of the subject matter.
* Cold-pitching products or services to other community members via comments or direct messages is discouraged and may be treated as spam.
* Sharing genuinely useful resources, tools, or content is welcome, but context matters. Links dropped without explanation or relevance will be removed.
* If you are an affiliate, reseller, or partner of FirstSales and wish to promote that relationship publicly, you must clearly disclose your affiliation in any post or comment where that relationship is material.
* FirstSales staff will never ask community members to send money, purchase gift cards, or share credentials via social media. Any account claiming to be FirstSales support and making such requests is fraudulent.

Approved partners and community contributors who wish to share promotional content on FirstSales channels should contact support@firstsales.io in advance to discuss appropriate formats and disclosure language.

## Intellectual Property and User-Submitted Content

All participants in FirstSales social channels are expected to respect intellectual property rights. Do not post copyrighted text, images, audio, or video without the rights holder's permission. Do not reproduce proprietary competitor materials, share leaked or confidential documents, or distribute software without a valid license.

When you submit content to a FirstSales-operated channel or community, including comments, posts, testimonials, case study contributions, or creative assets, you grant FirstSales a non-exclusive, royalty-free, worldwide license to reproduce, distribute, display, and adapt that content for purposes consistent with our business, including marketing, product education, and community highlights.

* You retain ownership of content you create and submit.
* FirstSales will not sell your submitted content to third parties.
* We may reshare, quote, or feature your public posts on our channels. We will credit you where practical.
* You represent that any content you submit is your own or that you have the right to share it, and that it does not infringe any third-party rights.

If you believe content on a FirstSales-operated channel infringes your intellectual property rights, please contact support@firstsales.io with sufficient detail for us to investigate and respond.

## Moderation and Enforcement

FirstSales moderates its social channels and community spaces on a best-effort basis. We may not review every post in real time, but we take all reported violations seriously and aim to respond promptly.

Moderation actions we may take include, but are not limited to:

* Hiding or removing content that violates this policy.
* Issuing a warning to the account responsible.
* Temporarily restricting a user's ability to post or comment.
* Permanently blocking or banning an account from our channels.
* Reporting serious violations to the relevant platform's trust and safety team or, where required by law, to law enforcement.

To report a violation, use the native reporting tools provided by the relevant social platform, or send a description of the issue to support@firstsales.io with the subject line 'Community Report.' Include the URL or screenshot of the content in question and a brief explanation of the concern.

If you believe a moderation action taken against you was in error, you may appeal by emailing support@firstsales.io with the subject line 'Moderation Appeal.' Appeals are reviewed by a member of the FirstSales team who was not involved in the original decision. We will endeavor to respond to appeals within five business days. Our decisions on appeals are final.

FirstSales does not guarantee any specific response time for moderation requests made through social platforms directly. For urgent safety concerns, please contact the platform and local authorities in addition to notifying us.

## Third-Party Platforms, Policy Changes, and Contact

FirstSales operates on third-party platforms including X/Twitter, LinkedIn, Facebook, Instagram, and YouTube. Each of these platforms has its own terms of service, community guidelines, and privacy policies. By engaging with FirstSales on these platforms, you are also subject to those platform-level rules, which operate independently of this policy.

* FirstSales is not responsible for platform outages, algorithmic changes, or decisions made by platform operators that affect the visibility of our content or community spaces.
* We are not responsible for third-party content that appears alongside ours on these platforms, including advertisements served by the platform.
* Links to external sites shared in our channels are provided for informational purposes only. FirstSales does not endorse and is not responsible for the content of those external sites.

FirstSales reserves the right to update this policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page. Continued participation in our social channels and communities after a policy update constitutes your acceptance of the revised terms. We encourage you to review this policy periodically.

For questions, concerns, or reports related to this policy, contact us at support@firstsales.io. We aim to respond to all policy-related inquiries within three business days.

## Questions about this policy?

We're happy to help clarify anything in this document. Reach our team and we'll get back to you.

[support@firstsales.io](mailto:support@firstsales.io)