---
title: "Contact FirstSales | FirstSales"
description: "Reach the FirstSales team for support, billing, security reports, or partnership enquiries. See our response-time targets and what to include in your message."
canonical: "https://firstsales.io/contact/"
---

1. [Home](/)
2. Contact

# Contact FirstSales

Questions, issues, or a partnership idea — here is exactly how to reach us and what happens after you write in.

## How to Reach Us

Email is our primary support channel and the fastest way to get a response. Write to [firstsales@support.communicate.so](mailto:firstsales@support.communicate.so) with a detailed description of your question or issue. If you already use FirstSales, you can also use the in-app help widget inside your dashboard.

## What to Expect

Our support team operates Monday through Friday, excluding major public holidays, and triages every incoming request by priority. These are the targets we aim for — response-time goals, not contractual guarantees:

* Critical (platform-wide outage or data loss): within 4 business hours.
* High (a core feature is broken with no workaround): within 1 business day.
* Normal (configuration, deliverability, billing questions): within 2 business days.
* Low (how-to questions, feedback, non-urgent requests): within 3 business days.

See our full [Support Policy](/support-policy/) for what is and is not covered.

## What to Include in Your Message

For the fastest resolution, include your account email, the feature or workflow you are using, what you expected to happen, and what actually happened. Clear, specific details help us assign the right priority and respond with an accurate fix instead of a round of follow-up questions.

## Billing and Refunds

For subscription, invoice, or refund questions, email [firstsales@support.communicate.so](mailto:firstsales@support.communicate.so) with your account email and invoice details. Our [Refund Policy](/refund-policy/) explains what is eligible and how refunds are processed.

## Security and Abuse Reports

If you need to report a security vulnerability, suspected account abuse, or misuse of the platform, send the details to [firstsales@support.communicate.so](mailto:firstsales@support.communicate.so) with "Security" or "Abuse" in the subject line so it reaches our team quickly.

## Partnership Enquiries

For affiliate, reseller, or partnership conversations, reach out to [partnerships@firstsales.io](mailto:partnerships@firstsales.io) — a different inbox from general support, so partnership emails don't get lost in the support queue.

## More Resources

Learn more about who we are, read our policies, or browse the docs.

* [About FirstSales](/about/)
* [Support Policy](/support-policy/)
* [Privacy Policy](/privacy-policy/)
* [Documentation](https://docs.firstsales.io)
[firstsales@support.communicate.so](mailto:firstsales@support.communicate.so)